Effective Date: November 12, 2025

This Privacy Policy (“Policy”) explains how Metal Plants (India) Pvt. Ltd. (“we”, “us”, “our”, “the Company”) collects, uses, discloses, retains, and protects the personal information of visitors to our website www.metalplants.com, users of our services, prospective customers, clients, suppliers, vendors, other business contacts (collectively “you”, “your”, “data subject”). By accessing or using our website, engaging with us, submitting inquiries, or otherwise providing personal information, you accept and consent to the practices described in this Policy.

1. Scope and Applicability

This Policy applies to all personal data collected by us:

  • through our website (including all pages, forms, downloads, contact/enquiry forms),
  • from our vendors, suppliers, contractors, business partners, prospects, and visitors to our premises/factory (in Ambernath, Thane, Maharashtra).

This Policy does not apply to personal information processed in contexts outside this website or service relationship (unless explicitly stated).

2. The Types of Information We Collect

2.1 Personal Information You Provide

We may collect the following categories of personal data when you interact with us, including via our website, email, phone, or in-person contact:

  • Contact details: name, job title/role, company name, business address, email address, telephone/mobile number.
  • Business information: company size, industry, role, project details, purchase history, technical requirements, specifications.
  • Transactional information: quotations requested, orders placed, invoices, payment details (note: we may collect limited payment-/billing information, though our payment service provider may collect card or complete bank data).
  • Communications: records of your communications with us (via email, phone, website form), feedback, support requests.
  • Website enquiry data: information you submit in forms such as “Contact Us”, “Request Quote”, and job applications.
  • Other information you volunteer: for example, testimonials, case-study participation, trade-fair/visit registration, photos from site visits.

2.2 Automatically Collected / Technical Information

When you visit our website or use our online services, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Device identifier, browser type, operating system version, screen resolution
  • Referrer URL, time and date of your visit, pages visited, clicks, downloads, session duration
  • Cookies, web-beacons, and other tracking technologies to collect such information

This kind of data may not directly identify you individually, but when combined with other data, it may constitute personal data.

2.3 Information from Third-Parties

We may receive personal data about you from third-party sources, such as your representatives, your employer, trade shows, social media, or public databases, or service providers acting on our behalf. We will process such data only for the purposes described in this Policy.

3. Purposes of Processing and Legal Basis

  • To respond to your enquiries, provide quotations, design and deliver process equipment and solutions, and service/support these solutions.
  • To manage our business relationship with you, including contract performance, billing, warranty, servicing, logistics, and shipping.
  • To send you updates about our products, services, industry news, trade shows, and newsletters (where you have opted-in or where permitted by law).
  • To administer our website, internal operations, improve our website content and user experience, analyse usage, detect fraud and security issues.
  • To comply with legal and regulatory obligations (for example, export-import controls, safety/environmental certifications, health & safety, auditing).
  • To handle internal and external audits, investigations, dispute resolution, mergers/acquisitions, and corporate restructuring.

The legal basis for processing may include your consent (where required), performance of contract or pre-contractual steps, our legitimate business interests (balanced with your rights), and compliance with legal obligations.

4. Sharing and Disclosure of Personal Data

  • Our affiliates, subsidiaries, and group companies.
  • Service providers, contractors, and vendors who assist us with our business operations (e.g., site visits, maintenance, shipping carriers, IT hosting, analytics, cloud services, payment processors) under appropriate confidentiality and data-protection obligations.
  • Regulatory, governmental, or law-enforcement authorities, when required by law or regulation, or to respond to lawful requests, court orders, or to protect rights, property, or the safety of persons.
  • Prospective buyer(s) or other transferees in connection with a sale, merger, reorganisation, or asset sale of all or part of our business (subject to appropriate safeguards).

We will not sell your personal data to third parties for marketing purposes.

Where data is transferred outside India or across borders, we will ensure appropriate safeguards are in place (e.g., contractual clauses, recipient countries with adequate protection).

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and for analytics and security purposes.

You can adjust your browser settings to decline or delete cookies; however, some features of our website may not function properly if cookies are disabled.

  • remember your preferences and language settings;
  • measure use of our site and traffic sources;
  • detect and mitigate security threats;
  • facilitate logging in, form-submission, etc.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected (including contract performance, warranty, servicing, regulatory compliance, and defense of legal claims) and in accordance with applicable laws and internal policies.

After that, we will securely delete or anonymize the data, unless there is a compelling reason to retain it (for example, for audit or legal compliance purposes).

7. Data Security

We implement appropriate technical and organisational measures to secure your personal data from unauthorised access, alteration, disclosure, or destruction. These measures may include encryption, secure servers, access controls, and regular monitoring.

However, no method of transmission over the Internet, or method of electronic storage, is 100 % secure. We cannot guarantee absolute security, though we strive to protect your data accordingly.

8. Your Rights

  • access your personal data held by us;
  • rectify or update inaccurate or incomplete data;
  • request erasure (delete) of your data (subject to legal/contractual obligations);
  • object to or restrict the processing of your personal data;
  • withdraw consent (to the extent the processing is based on consent) without affecting the lawfulness of prior processing;
  • request data portability (to the extent supported);
  • complain to a competent data-protection authority.

If you wish to exercise any of your rights, please get in touch with us using the details provided below. We will respond in accordance with applicable law.

9. Children’s Privacy

Our website and services are directed at business users, industrial customers, and professionals. We do not knowingly collect personal data from children (i.e., persons under the age of 13) without verified parental or guardian consent. If you become aware that such data has been provided to us, please contact us, and we will promptly delete it.

10. International Transfers

Since we service clients globally, your personal data may be transferred to, stored, and processed in locations outside India. By providing personal data, you consent to such transfers, and we will ensure that appropriate safeguards (e.g., standard contractual clauses, adequate security measures) are in place to protect your information.

11. Links to Other Websites

Our website may contain links to third-party websites (for example, trade associations, certification bodies, and shipping/logistics partners) that we do not operate. We are not responsible for the privacy practices or content of those sites; we encourage you to review their policies before providing any personal data.

12. Changes to this Policy

We reserve the right to update this Policy from time to time to reflect changes in our business practices, legal developments, or regulatory requirements. We will post the updated Policy on our website with a revised “Effective Date”. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

13. Contact Information

Metal Plants (India) Pvt. Ltd.
F-36, Additional MIDC, Anand Nagar,
Behind ASB International, Ambernath East,
Dist. Thane – 421 506, Maharashtra, India.

Email: info@metalplants.com
Phone: +91 0251 262 0012 / +91 0251 262 0225